Privacy Policy

Shaheen Visa Consultancy ("we", "us", "our") is operated by Mr Atta, based between Alexandria, USA and Jakarta, Indonesia. We are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it.

By using our website at shaheenvisa.com or contacting us via WhatsApp, email, or any enquiry form, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

• Contact details — your name, WhatsApp number, and email address when you complete a contact or case analysis form.
• Case information — details about your visa situation, destination country, travel history, financial documents, and other information you voluntarily share to help us assess your case.
• Communications — messages exchanged via WhatsApp, email, or contact forms.
• Usage data — information about how you use our website, collected automatically via Google Analytics (anonymised IP addresses, pages visited, session duration). See Section 5 for more details.

2. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide visa consultancy services.
• To assess your visa case and provide tailored guidance.
• To communicate with you about your case via WhatsApp and email.
• To improve our website and services using anonymised analytics data.
• To comply with any applicable legal or regulatory obligations.

We will never use your information for unsolicited marketing or share it with third parties for advertising purposes.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• With your explicit consent — for example, if your case requires liaison with a third party on your behalf.
• Service providers — limited trusted tools we use to operate our services (e.g. Google Analytics, WhatsApp Business). These providers are bound by their own privacy policies.
• Legal requirements — if required to do so by applicable law, court order, or governmental authority.

4. Data Retention

We retain your personal information for as long as necessary to provide our services or as required by applicable law. Case-related communications are typically retained for the duration of our engagement and a reasonable period thereafter for reference purposes.

You may request deletion of your data at any time by contacting us at shaheenvisainfo@gmail.com.

5. Cookies and Analytics

Our website uses Google Analytics to understand how visitors interact with our pages. This tool collects anonymised usage data including pages visited, session duration, and device type. IP addresses are anonymised and no personally identifiable information is sent to Google Analytics.

We do not use tracking cookies for advertising purposes. You may opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.

6. Data Security

We take reasonable steps to protect your personal information from unauthorised access, disclosure, or loss. Communications via WhatsApp use end-to-end encryption provided by WhatsApp. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites (such as government embassy portals or visa application sites). We are not responsible for the privacy practices of those external websites and encourage you to review their privacy policies before submitting any personal information.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you.
• The right to correct inaccurate or incomplete information.
• The right to request deletion of your personal data.
• The right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will indicate the date of the most recent update at the top of this page. Continued use of our website or services after any changes constitutes acceptance of the updated policy.